Customer Service Supervisor

Salary not available. View on company website.

Ross Care Ltd, Knaphill, Woking

Posted 2 days ago, 22 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: 9fc730e7e9574ef0a9ea3f6a1758b5ae

Location ref: Knaphill, Woking

Lead, coach, mentor, and motivate the customer service team.
Ensure all orders are processed efficiently and accurately.
Analyse orders to confirm they are processed within the contracted time frames.
Handle sensitive telephone calls that require senior intervention.
Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
Support the team with complaints, investigations, and reporting back to prescribers.
Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.

Proven experience in coaching, delegating, and managing performance.
Relevant telephone-based customer service experience.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Strong organisational skills.
Competent in Microsoft Office and able to learn new systems.

Ross Care is a rapidly growing leader in Healthcare Services and equipment.\n\nOur Wheelchair Services division, based in Eastbourne, is a crucial part of our operations.\n\nWe work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience.

Annual salary of £29,772.60 year
Monday to Friday, 8:00 am - 5:00 pm.
33 days holiday (including bank holidays)
Company Pension Scheme.
Life Assurance.

https://www.jobs24.co.uk/job/customer-service-supervisor-126726730