Customer Service Specialist - Service & Repair

As we build our new in-house Service & Repair Customer Care organization, we are looking for experienced Customer Service Specialists who combine operational expertise with a passion for continuous improvement. This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care. Responsibilities may include the following and other duties may be assigned:

• Act as a subject matter expert and escalation point for complex customer cases and service-related issues
• Spend a significant portion of your time supporting daily customer care operations, managing customer requests, quotations, orders, escalations, and follow-up activities
• Partner closely with Customer Care Representatives, service engineers, repair centers, logistics teams, and other stakeholders to deliver an exceptional customer experience
• Drive continuous improvement initiatives by identifying process gaps, simplifying ways of working, and implementing sustainable solutions
• Participate in projects, system implementations, and User Acceptance Testing (UAT) activities to support business transformation and operational excellence
• Support quality and compliance requirements in a highly regulated MedTech environment, ensuring adherence to company policies and regulatory standards
• Analyze operational performance, identify trends, and use data-driven insights to improve service quality and customer satisfaction
• Share knowledge, support onboarding and training activities, and help develop capabilities across the wider Customer Care team
  
  A bachelor's degree or equivalent higher education qualification
• Several years of experience in customer service, customer operations, service support, or a related environment
• Experience managing complex customer situations, escalations, or cross-functional processes.
• Strong analytical and problem-solving skills
• The ability to identify improvement opportunities and drive change in a structured way
• Excellent communication and stakeholder management skills
• A proactive mindset with the confidence to take ownership and influence others
• An interest in healthcare, medical technology, technical services, or regulated industries
• Professional proficiency in English. An additional European language is highly valued
• Experience with SAP, Salesforce, service management systems, quality processes, project work, or continuous improvement methodologies is beneficial
  
  Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients., Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…
• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest: Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Denmark: 492,000.00 DKK - 738,000.00 DKK | Netherlands: 50,000.00 EUR - 75,000.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.