Customer Service Specialist

Act as KP Snacks' dedicated supply chain representative for Booker and BRP, managing inventory, replenishment and order execution to maximise availability and service performance. Through strong analytical thinking, collaboration and proactive problem-solving, the role identifies opportunities that create value for both KP Snacks and the customer.
What's in it for you?
We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer:
Competitive annual salary and annual salary review
KP Pension Plan with up to 7% matched contributions
Annual bonus scheme
25 days holiday with the option to buy up to five additional days
Comprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance Programme
KP4ME benefits platform with discounts, cashback and wellbeing support
Enhanced family-friendly policies to support colleagues at every stage of life
What will you be doing?
Monitor stock holding, sales performance, forecasts and demand trends to proactively identify risks, opportunities and required actions
Manage customer ordering activities, ensuring accurate and timely order placement, amendments and issue resolution
Lead stock recovery plans, availability improvement initiatives and actions to minimise waste, overstocks and aged inventory
Coordinate the successful execution of promotions, seasonal events, new product launches, range changes and delists
Analyse service, stock and forecasting performance, providing insights, recommendations and root-cause analysis to improve supply chain outcomes
Work cross-functionally with Sales, Demand Planning, Customer Service, Logistics and Manufacturing teams to deliver customer and business objectives

Experience of inventory management, replenishment, forecasting or order management processes, ideally within FMCG, retail, wholesale or distribution
Strong analytical and problem solving skills, including the ability to interpret inventory, sales, service and forecast data
Advanced MS Excel alongside excellent reporting and presentation skills
A background of working directly with customers or key stakeholders in a customer facing role
Experience using ERP systems such as JDE, SAP or equivalent
#LI-SC1 #LI-Hybrid

We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We're committed to inclusion
We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know.