Customer Service Specialist

Areas that play to your strengths All the responsibilities we'll trust you with:

• Capture order data from Finished Goods customers, processing through SAP from order creation to dispatch.
Management and resolution of post invoice discrepancies, such as damages and shortages. Ensure all orders are dispatched On Time and In Full (OTIF) via 3rd Party Logistics (3PL) provider. Identify and implement process efficiencies throughout the order to deliver process.
• Manage the day to day running of the customer services desk, dealing with all logistical queries in a timely and professional manner.
Responsibility for specific set of customer accounts, managing their day-to-day order requirements and wider customer relationship. Manage communication with internal/external stakeholders, ensuring prompt and effective query resolution. Manage out of stocks (OOS) at an order line level.
• To represent the customer service team within the business through quality customer service and logistical support and knowledge.
Build effective relationships with key Sales & Finance stakeholders. To support the preparation of 3PL reviews through feedback sharing of key customer issues. Partner with Finance, Sales & Headquarters stakeholders to deliver Red Bull's month-end close procedures for the order to cash workstream.
• General administration and support to cover for other team member roles when necessary.
To support in the streamlining and creation of effective department and business processes. Challenging existing ways of working, employing a continuous improvement mindset. To complete system health checks on a daily, weekly & monthly basis.


• Previous experience in a FMCG Customer Service role, with experience of order capture / placement via SAP.
• 3rd Party Logistics experience: day-to-day operational topics, communication and feedback.
• Service orientated, track record of managing and improving KPI's.
• Strong analytical skills, with an interest in continuous improvement.
• The ability and confidence to challenge existing ways of working.
• Travel 0-10%