Customer Service Representative - Maternity cover up to 12 months

Join the I-Zone Team at Yeovil College and play a vital role in shaping the student experience. We are looking for an organised, enthusiastic, and customer-focused individual to provide exceptional support to students and stakeholders in a fast-paced, rewarding environment where every day brings something different. As a key member of the team, you will support learners throughout their journey, processing applications and enrolments, maintaining accurate student records, timetables and registers, and acting as a welcoming first point of contact. You will also help students access funding and bursary support, working closely with curriculum departments to ensure every learner receives the guidance they need to succeed. If you're passionate about supporting students and delivering excellent service, this could be the perfect opportunity for you!

• Experience of maintaining data in complex systems and being able to effectively access and use that data
• Level 3 Customer Service or Business Administration qualification or substantial experience and a willingness to work towards a qualification.
• Customer service - ability to demonstrate a 'can do' attitude
• Ability to always present a professional image.
• Accurate data entry skills.
  
  Yeovil College uses a third party registered body called uCheck to complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website.
DBS checks are only one of several methods used to assess candidates' suitability to work with children and young adults.


• Actual Salary £19,476 [FTE £26,129]
• Part-time position, 27.5 hours per week all year round - Maternity cover
• 30 days holiday [FTE] (plus Christmas closure & bank holidays)
• Generous pension scheme of 18.9% employer contributions
• Staff discount scheme with high street and online retailers
• Opportunities for professional development and career growth
• Employee assistance programme
• Free onsite gym
• Subsidised catering facilities
• Cycle to work scheme
• Access to free staff parking