Customer Service Representative - FM Team

At Northgate Vehicle Hire, we pride ourselves on delivering exceptional service to our customers across the UK. We're looking for a Customer Support Representative (CSR) to join our dedicated Support Centre team, someone who thrives in a fast-paced, business-to-business environment and is passionate about providing first-class service. What You'll Do As a key liaison between Northgate and our valued customers, you'll play a vital role in ensuring smooth operations and exceptional communication. Every interaction counts, and you'll make sure each one reflects our values. Your main responsibilities will include:

• Managing high volumes of customer interactions via phone, email, and web chat in a timely and professional manner.
• Championing the customer by collaborating with other teams and suppliers to deliver excellent service.
• Proactively identifying customer needs, clarifying information, and offering the best solutions.
• Taking ownership of issues, ensuring timely and satisfactory resolutions.
• Creating and maintaining accurate job cards, records, and documentation.
• Providing clear, up-to-date information on our products and services.
• Meeting personal and team quality, productivity, and performance targets.
• Acting as an ambassador for Northgate's values and fostering a culture of teamwork and excellence.
  
  You are a customer centric individual who consistently delivers excellence in everything you do.
• You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality.
• With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working.
• You're passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes.
• You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction.
• You thrive in a team environment and build strong relationships across departments to drive shared goals.
• Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service.
  
  Salary- Starting at £24854
Working Hours - 37.5 Hours - Between the hours of 08.00 and 17:30 - Saturday working 8:00 - 12:00 where required. Transport - Free onsite parking, discounted EV charging points, Cycle 2 work scheme, plus easy access via local train and bus routes, Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include … Salary - Starting at £24854 per annum Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday! Pension - Aegon employer contributions of upto 5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. Family Friendly - Enhanced maternity and paternity leave, as well as fostering and adoption leave. We support with care of dependents and parental leave all covered in our Works Perks.