Customer Service Representative

phone, email, mail, social media, or our websiteActively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product informationSeize sales opportunities through outbound calls and up-selling during inbound callsMaintain productivity and accuracy levels as per the set standardsSkills & Experience:GCSE level or above qualifications in English, Math, and ICTProven experience in a sales-based customer services roleAn aptitude for managing and resolving customer complaintsDemonstrated ability to work in a team environment while managing high workloadsA customer-oriented approach and the capacity to adapt and respond to different types of personalitiesDigital & Data Mindset excelling in Microsoft아 365 daily skillsComfortable switching between multiple systems in one interactionAble to interpret data (case notes, order history, error messages)Understands why data accuracy matters (billing, compliance, audit trails)Required Skills

Consumer Financing, Customer Engagement, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Interpretations, Order Processing, Problem ResolutionPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Not ApplicableShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:08#####2026

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R400771
  
  This job is with MSD, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job DescriptionAre you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.This is a fully onsite in person role.Responsibilities:Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfactionProvide consultative advice on our range of products and services, showcasing your comprehensive knowledgeManage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)Drive customer engagement on our online platforms by guiding and coaching our customersTactfully resolve customer queries and complaints through various channels including