Customer Service Representative
Avensys Ltd, Dukes Moor, Newcastle upon Tyne
Customer Service Representative
Salary not available. View on company website.
Avensys Ltd, Dukes Moor, Newcastle upon Tyne
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 8 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: d2c4c19803d24b86817063c9dfab8084
Location ref: Dukes Moor, Newcastle upon Tyne
Full Job Description
Receives and places customer service telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Resolves customer complaints; managing database records; drafting status reports on customer service issues.
Required: Call Centre/Contact Centre ExperienceCustomer Service Experience
Desirable:Financial Customer Service ExperiencePersonal Loans Service Experience Customer Records Management
Acting as first point of contact for Personal Loans account holders via inbound callsTake responsibility for managing customer information in line with GDPR experienceBeing a Team Player that enjoys collaborating with team mates to deliver outstanding customer serviceStriving to ensure a first-outcome resolution for our customersAble to work in a fast-paced environment while ensuring that processes & procedures are followedCan ensure that customer records are kept accurate and up to dateAble to achieve Key Performance Indicators such as Average Handling Time
Role: Customer Service AgentLocation: Newcastle Upon Tyne Type: 06 Months Contract - Inside IR35 Rate: 15 GBP Per Hour (Depend on Experience) OT: 1.5 Times of RateDT: 2 Times of Rate