Customer Service Representative

Bring your energy to Aggreko as Customer Service Representative. You'll play a key role in the efficient running of the customer centre, increasing customer satisfaction, loyalty and retention, and exceeding customer expectations. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as a Customer Service Representative:

• Act as the principle point of contact for Aggreko's customers
• Manage all internal touchpoints during the lifecycle of the rental
• Collaborate with the sales and Operations teams to ensure successful customer experience
• Meet the expectations and requirements of the customers
• Establish and maintain effective relationships with customers, gaining their trust and respect
• Handle incoming customers calls to address equipment, service or contract queries
• Manage customer credit limits and payment expectations
  
  Experienced in customer service or account management role
• Have exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions
• Experienced using CRM systems
• Strong stakeholder relationship management skills
• Collaborative working style across wider teams
  
  Flexible hybrid working environment, offering a strong work-life balance.
• Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Generous holiday entitlement, with option to 'buy' or 'sell'
• A focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle