Customer Service Practitioner Apprenticeship

Introduction

We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Apprentice. This is an exciting opportunity to develop your skills while working within a fast-paced equipment hire business.

About the Employer

We are a specialist company providing powered access equipment and related site access solutions to customers across a wide range of industries. Our services include the hire, delivery, inspection, maintenance, and repair of access equipment such as scissor lifts, boom lifts, and other working-at-height machinery. We work closely with our customers to ensure equipment is supplied safely, on time, and in full compliance with health and safety regulations.

What You'll Do

As part of your role, you will be the first point of contact for customers, supporting them with enquiries, processing bookings, and helping to ensure excellent service is delivered at all times.

During your apprenticeship, you will:

• Respond to inbound calls, emails, and customer enquiries
• Process hire bookings, orders, and documentation
• Support customers with queries and resolve issues where appropriate
• Escalate more complex queries to senior team members
• Maintain accurate customer records and databases
• Use internal systems to manage contracts and customer information
• Liaise with internal teams including operations and scheduling
• Build strong relationships with customers
• Support the team in delivering high levels of customer satisfaction

Training Outcome

What to expect at the end of your apprenticeship:

• A full-time role may be offered upon successful completion
• Progression into more advanced customer service or specialist roles
• Opportunities to continue developing within the business

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - Level 4-9
• Essential - GCSE - Maths - Level 4-9

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 08:00 - 17:30.

Expected Duration: 1 Year

Training Provider: OAKLANDS COLLEGE