Customer Service Planner (Repairs / Maintenance)

You will take ownership of both planned preventative maintenance (PPM) and reactive works, using MSI to schedule and manage jobs effectively. You will handle incoming calls and emails from clients to log issues accurately, ensuring systems are updated promptly so both the client and Operations team have clear and up-to-date information. A key part of the role is ensuring works are appointed and delivered in line with contractual Service Level Agreements.

You will liaise closely with engineers to confirm they have the appropriate materials and information required to complete works efficiently, while also assisting with supplier ordering and stock management. The role includes reviewing and uploading compliance documentation, monitoring case workloads, and escalating any concerns to the Team Leader where intervention is required.

Candidates must have strong planning and scheduling skills, ideally obtained within a Social Housing or Contractor repairs environment. You will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. Along with excellent customer service skills, you will have previous experience dealing with high volumes of calls and customer repair related enquiries.

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel., Morgan Sindall Property Services is a property maintenance provider, with over 30 years' experience within the affordable housing sector. The company provides planned and reactive maintenance to over 200,000 domestic properties nationwide and has a significant portfolio of large-s...