Customer Service Planner

Morgan Sindall Property Services, Fryerns, Basildon

Customer Service Planner

Salary not available. View on company website.

Morgan Sindall Property Services, Fryerns, Basildon

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 14 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1e0b8a6035f34be0a829fca151c92daf

Full Job Description

Joining our team, you'llbe responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Candidates will have the following:

Previous administration experience.

Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.

Competent in communicating with direct operatives, subcontractors and residents.

Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.

Planning knowledge of what works can be sequenced or can be undertaken concurrently.

Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.

Previous experience dealing with high volumes of calls and customer repair related enquiries.

Good level of written & verbal English.

Good working knowledge of Microsoft Office.

Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.

Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from office located at Barleylands.

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan (Including 24hr GP,)

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

Eye Care Vouchers

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