Customer Service Officer - Leeds (30 Hours)
Global Banking School, Digbeth, Birmingham
Customer Service Officer - Leeds (30 Hours)
Salary not available. View on company website.
Global Banking School, Digbeth, Birmingham
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 15 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 1441897b8ab14e138e092a44c39df331
Full Job Description
Department: BIU & Customer ServicesLocation: Birmingham - Brindley CampusType of Contract: Permanent / Part-time (30 Hours)About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more.Our Vision: Changing Lives through EducationThe Role: The Customer Service Officer is responsible for solving our customers' problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.This is a 6 days per week role (Monday - Saturday) with shift patterns:Monday to Friday 3pm-8pm.Saturday hours are 9am-3pm.
- Sunday: OFFThis role is not eligible for visa sponsorship!What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines. - Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
1-day extra leave per year of service, up to a maximum of 5 days - Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Direct job link
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