Customer Service Officer LBS-006

Reports To: Business Support Team Leader
Main Purpose of Job:
Interact with customers to provide and process information in response to enquiries, concerns or requests for Council services. To deliver Customer Service excellence by telephone, email, letters or text across a range of Council services ensuring swift resolution for our customers.
To provide general, clerical and administrative support to the customer experience division.
Main Responsibilities
To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner.
To interrogate the Council†s systems to provide information and resolution to our customers. Raise service requests and update system as appropriate.
To record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times. Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.
To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers. To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.