Customer Service Officer

As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be the same. Our team not only respond to general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well-equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into the specific areas in which we service.

This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

Please note that candidates must be fully flexible to work Monday-Friday, between the hours of 8.30- 5:30, on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete, allowing you to work upto 1 day per week from home.

What you will bring…

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.

Do you have excellent communication skills and a passion for providing outstanding levels of customer service?

Are you someone that can use innovative thinking to come up with timely solutions to problems?, Have experience working in a customer focussed environment, ideally within a call centre setting.
Be IT competent with experience using customer databases, internet applications and Microsoft Office.
You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
Be an innovative thinker and have a proactive approach to solving any issues that may arise.
Have a full clean driving licence as travel to other offices in North Yorkshire may be required.

As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes, financial well-being and health assured - our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.