Customer Service Manager

Customer Service Manager

Foresters Financial

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• Bromley, Greater London
• Permanent
• Full-time

6 hours ago

We are seeking an experienced Customer Service operational leader with a strong background in financial services, pensions, insurance, or banking operations. You will have proven experience leading customer servicing, reconciliation, and operational support teams, with responsibility for both service delivery and financial governance.

What You Will Do

You will be highly skilled in managing complex customer and policy transactions, overseeing payment processing and reconciliation activities, and ensuring robust controls around high-value financial transactions. You must have experience working within a regulated environment, balancing customer outcomes, operational efficiency, and risk management.

An exceptional people leader with a passion for coaching and developing colleagues, you will be building technical capability, and maintaining high levels of team engagement. You will be approachable, resilient and adaptable, with the confidence to step into operational detail when required and support your teams through periods of change, complexity, or high workload.

Strong stakeholder management skills are essential, with the ability to build productive relationships across Operations, Finance, IT, Compliance and other business areas to resolve issues, improve processes and deliver positive outcomes for customers and colleagues alike.

Experience in pensions, investments, policy administration, payment processing, reconciliations, or broader financial operations would be highly advantageous, as would knowledge of both legacy and modern operational systems.

This role is based on a 35-hour working week, Monday to Friday.

What We're Looking For

• Significant customer service management experience, ideally within a financial services environment
• Skilled at managing, developing and motivating a team
• Excellent organisation skills and ability to prioritise
• Excellent communication and relationship building skills
• Proactive and solutions focused
• Resilient and adaptable under pressure

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

#s1-Gen

We are seeking an experienced Customer Service operational leader with a strong background in financial services, pensions, insurance, or banking operations. You will have proven experience leading customer servicing, reconciliation, and operational support teams, with responsibility for both service delivery and financial governance. What You Will Do You will be highly skilled in managing complex customer and policy transactions, overseeing payment processing and reconciliation activities, and ensuring robust controls around high-value financial transactions. You must have experience working within a regulated environment, balancing customer outcomes, operational efficiency, and risk management. An exceptional people leader with a passion for coaching and developing colleagues, you will be building technical capability, and maintaining high levels of team engagement. You will be approachable, resilient and adaptable, with the confidence to step into operational detail when required and support your teams through periods of change, complexity, or high workload. Strong stakeholder management skills are essential, with the ability to build productive relationships across Operations, Finance, IT, Compliance and other business areas to resolve issues, improve processes and deliver positive outcomes for customers and colleagues alike. Experience in pensions, investments, policy administration, payment processing, reconciliations, or broader financial operations would be highly advantageous, as would knowledge of both legacy and modern operational systems. This role is based on a 35-hour working week, Monday to Friday. What We're Looking For

• Significant customer service management experience, ideally within a financial services environment
• Skilled at managing, developing and motivating a team
• Excellent organisation skills and ability to prioritise
• Excellent communication and relationship building skills
• Proactive and solutions focused
• Resilient and adaptable under pressure
  
  Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.