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Customer Service Manager

Wates, Basingstoke, Hampshire

Customer Service Manager

Salary not available. View on company website.

Wates, Basingstoke, Hampshire

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 3 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 63d872eb2d8a4d77b498e2901ffff0d7

Location ref: Basingstoke, Hampshire

Full Job Description

Wates Residential is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authorities, Registered Providers and public bodies. The Customer Service Manager will ensure an efficient and responsive service is delivered throughout the warranty period. Manage the geographical Customer Service team to deliver a quality and customer focused service ensuring that the company is efficient, safe and profitable. To develop strong relationships with customers, ensuring smooth delivery of each home upon completion and delivering exceptional aftercare during the warranty period. This is a great opportunity to progress your career as part of a talented, diverse, and supportive team., Our Customer Service Managers are a valuable part of our business, driving quality outcomes, developing and maintaining excellent customer relationships and effectively manage the customer experience to handover. As our Customer Service Manager, you will:

  • Liaise and correspond with the customer at property handover through to the warranty period and beyond.
  • Liaise with Site teams/Subcontractors to ensure any snagging items are identified in pre occupation or handover meetings are dealt with properly.
  • Undertake end of defect inspections of Housing Association / Local Authority properties with the appropriate Housing Association representatives and manage any agreed defects through to completion.
  • Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.
  • Guide the Customer Service team to maximise productivity, efficiencies and effectiveness.
  • Champion continual improvement to achieve excellent operational delivery and supply chain management.
  • Responsible for ensuring that team adhere to company policies and procedures.
  • Produce weekly / monthly reports to keep the business informed on all customer issues

Direct job link

https://www.jobs24.co.uk/job/customer-service-manager-127066426
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