Upload your CV
Go to job search

Customer Service Expert - Government ( No weekends No Bank

Teleperformance SE, Liverpool

Customer Service Expert - Government ( No weekends No Bank

Salary not available. View on company website.

Teleperformance SE, Liverpool

  • Full time
  • Permanent
  • Remote working

Posted today, 3 May | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 800289fccad8491d9dc6f5b51296d518

Location ref: Liverpool

Full Job Description

  • Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will make a difference to people's lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work., + - Savings Discounts/Podcast/Wellbeing Recourses/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
    • + Critical Illness - up to £10,000 + Cycle to Work Scheme + Eyecare support voucher + Holiday Purchase Scheme + Length of Service Awards + Workplace Pension + Monthly Inspire Awards - For the best of the best + Refer-A-Friend earns up to £1,200 for you + Monthly Wellbeing Webinars + Dedicated Employee Experience Progress - Here to support TP journey . The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: 1. Identity check 2. Nationality and Immigration Status (including the entitlement to undertake the work we are offering) 3. Basic Criminal Records Check 4. Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, eg travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

    Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?,
  • Strong verbal and written skills with the ability to show attention to detail
  • Ability to establish excellent customer relationships in a fast-paced environment.
  • A can-do attitude with the ability to interact with lots of different people.
  • Professional and friendly telephone manner with the ability to show empathy when needed.
  • Customer Service experience.
  • Experience of working within a target driven environment to a high standard
  • PC skills, and the ability to navigate multiple systems competently, with ease
  • A good consistent typing speed and the ability to multi task.
  • Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. Ability to work within a fast paced, challenging and rewarding environment.

    We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.

Direct job link

https://www.jobs24.co.uk/job/customer-service-expert-government-no-weekends-no-126787676
Relevant jobs