Customer Service Executive

We're looking for a Customer Service Executive to be the first point of contact for enquiries and visitors across our sites, supporting existing tenants and promote the Centres to attract new businesses. This is a varied role combining customer service, marketing, and operational support. Key Requirements

• Deliver a professional front-of-house service and handle enquiries.
• Manage unit enquiries, conduct viewings, and support tenant onboarding and exits.
• Oversee meeting room and co-working space bookings.
• Promote the centre through social media and stakeholder communications.
• Coordinate business support and in-house events.
• Handle administrative tasks including mail, billing, and customer requests.
• Ensure compliance with GDPR and Health & Safety standards., The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application


• Strong customer service skills and a professional approach.
• Ability to manage multiple tasks and build positive relationships.
• Experience in marketing, social media, or events is desirable.
• Knowledge of GDPR and Health & Safety is an advantage.
  
  Working for Warwickshire - This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivupbenefits and discounts platform.