Customer Service Executive

Customer Service Executive 2026-06-11 We are looking for an organised and customer-focused Customer Service Executive to join our client in Leighton Buzzard.In this role, you will manage customer enquiries handling all communication via email while ensuring excellent service and fast res OA Brand 2026-07-11, We are looking for an organised and customer-focused Customer Service Executive to join our client in Leighton Buzzard. In this role, you will manage customer enquiries handling all communication via email while ensuring excellent service and fast response times. You will also work closely with warehouse team , track orders and resolve customer queries efficiently.,

• Respond to customer enquiries via email in a professional and friendly manner
• Manage queries relating to orders, deliveries, returns and refunds
• Take ownership of customer issues from enquiry through to resolution
• Work with warehouse teams to investigate and resolve operational issues
• Use the WMS to track orders, stock and dispatch information
• Meet agreed KPIs for response and resolution times
• Support continuous improvements to customer service processes
  
  Previous customer service experience, ideally within e-commerce, retail or logistics
• Strong written communication and attention to detail
• Confident managing a busy inbox and prioritising workload
• Comfortable using software systems and learning new platforms
• Strong problem-solving and organisational skills
• Calm and professional approach when handling complaints
Desirable
• Experience using a Warehouse Management System
• Experience supporting multiple brands or accounts
  
  Hours: 09:00- 17:30, Monday- Friday
Pay rate: £14 p/h Benefits as a Customer Service Executive:
• Competitive pay
• Immediate start available
• Full training provided to become multi-skilled
• Opportunities to progress within the business
• Temp-Perm Opportunity
• Other benefits include pensions, employer assistance programme and much more