Customer Service Delivery Specialist

Are you passionate about delivering outstanding customer experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby. In this role, you'll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery. Your tasks

• Manage customer relationships and act as a primary point of contact for service-related queries.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve customer issues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement.
• Produce customer reports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.