Customer Service Coordinator

At Wates Property Services, we're passionate about improving homes and communities across the UK. We're looking for an enthusiastic and customer-focused Customer Service Coordinator to join our Croydon team and play a vital role in supporting residents living in social housing. [jobs.theguardian.com], [simplyhired.co.uk] This is more than just a customer service role. You'll be the person residents turn to when they need support, helping to resolve issues, coordinate repairs, and ensure every customer receives a first-class experience. If you're a natural communicator who loves solving problems and making a genuine difference, we'd love to hear from you. What You'll Be Doing As the voice of our service, you'll: Be the first point of contact for residents and customers Manage enquiries, repairs updates and complaints professionally and empathetically Work closely with planners, supervisors, operatives and subcontractors to ensure issues are resolved quickly Keep residents informed every step of the way Maintain accurate records and update internal systems Support customer satisfaction and service improvement initiatives Help us deliver an outstanding experience across our social housing contracts

You'll be someone who:

• Loves helping people and goes the extra mile for customers
• Can remain calm and professional when dealing with challenging situations
• Has excellent communication and organisational skills
• Enjoys working in a fast-paced environment
• Is confident using IT systems and Microsoft Office
• Takes pride in delivering exceptional customer service, Customer Service, Contact Centre or Housing experience
• Social Housing or Property Services experience
• Complaints handling experience
• Repairs and Maintenance knowledge
• Experience working with scheduling or CRM systems
• Knowledge of Awaab's Law, damp and mould processes, or customer care within housing services, If you're passionate about customer service, enjoy building positive relationships and want to play a key role in improving residents' experiences, we'd love to hear from you.
  
  At WPS, our people are at the heart of everything we do. When you join us, you'll become part of a supportive and inclusive team that genuinely cares about delivering excellent outcomes for residents and communities.
  
  Competitive Salary
Career Development & Progression Opportunities Ongoing Training & Professional Development Employee Assistance Programme Pension Scheme Generous Annual Leave Supportive Team Culture The Opportunity to Make a Real Difference in Local Communities