Customer Service Coordinator

Key Duties of a Customer Service Coordinator:

• First point of contact for Partner Account and Network Services related enquiries.
• Problem solving for Partners, customers and internal departments.
• Meeting customer and client expectations and meeting agreed SLA's.
• Collating accurate information for Partner KPI packs and internal business reporting.
• Provide accurate data in a timely manner, for both internal and external stakeholders.
• Maintain a high level of customer/ Partner focus.
• Work closely with internal departments to ensure optimum customer service provision.
• Manage Partner agreements in line manager's absence.
• Assisting with event co-ordination in line manager's absence.
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.
• Invoice generation for specific accounts or events where required.
• Distribution of all Partner communication bulletins.
• Track and trace system co-ordination where required.
• Action generic TPN email inbox to distribute enquiries effectively.
  
  What you'll need ...
• Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.
• Ability to prioritise tasks effectively to meet all deadlines.
• Displays a calm and methodical approach if under pressure.
• High attention to detail and high level of accuracy.
• Professional and courteous approach.
• Strong verbal and written communication skills.
• Excellent problem solving skills with the desire to share best practice enhancements.
• Strong teamwork approach.
  
  Who are Culina?
Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners. Known for our award-winning service, we value excellence, teamwork, and innovation - making sure the pallet get to wherever it needs to go.

Contract Compensation: up to GBP 29273.00 - yearly, If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.