Customer Service Co-Ordinator
Provide CIC, De Beauvoir Town, Hackney
Customer Service Co-Ordinator
Salary not available. View on company website.
Provide CIC, De Beauvoir Town, Hackney
- Full time
- Permanent
- Onsite working
Posted today, 4 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 832a08e2f4dd4f5998020b5a4e8d1e1e
Location ref: De Beauvoir Town, Hackney
Full Job Description
We are looking for sessional workers to join Workforce Solutions as a Customer Service Co-Ordinator. The postholder will support our Carecall247 service, based in Hackney, London. The team provide a vital 24/7 personal alarm monitoring and emergency response service, helping people stay safe and independent at home. The Customer Service Coordinator is responsible for providing comprehensive administrative and customer service support to ensure the effective delivery of the Technology Enabled Care (TEC) service. Main duties of the job include but are not limited to:
- To coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
- Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.
The role requires excellent organisational skills, attention to detail, strong communication abilities and the capability to manage multiple priorities within a fast-paced environment.