Customer Service Co-ordinator

We are currently seeking a Customer Service Co-ordinator to support the installation and servicing of company-owned equipment at customer sites and to act as a key link between customers and the business.

This role combines hands-on, customer-facing activity with coordination and communication, ensuring service standards are met and customer relationships are maintained in line with our customer commitment.

The role

As a Customer Service Co-ordinator, you will be responsible for installing, servicing, and maintaining company property at customer locations, while providing a high standard of customer service and communication.

Your responsibilities will include:

Measuring and installing new customer accounts, renewals, and additions, including garment pre-fitting

Servicing towel cabinets and other rental equipment in line with company standards

Loading and unloading vehicles and placing items in designated areas at customer sites

Carrying out stock checks as requested

Building and maintaining positive working relationships with customers

Identifying opportunities to expand the business and reporting these to management

Liaising closely with the Customer Service department and supporting the wider team where required

Undertaking ad-hoc duties as required to support operational and customer service needs

Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and offering long-term career opportunities.