Customer Service Centre Apprenticeship
Citizen Housing Group Limited, Fordbridge, Solihull
Customer Service Centre Apprenticeship
£15,392 a year
Citizen Housing Group Limited, Fordbridge, Solihull
- Full time
- Permanent
- Apprenticeship programme
Posted today, 25 Jul | Get your application in now to be one of the first to apply.
Closing date: 24-08-2026 (In 30 days)
Job ref: None
Location ref: Fordbridge, Solihull
Full Job Description
Introduction
Reporting to Team Leader, you will support the Customer Service Centre Manager and Team Leaders to ensure the delivery of a highly customer focused and cost-effective customer service.
About the Employer
At Citizen, we offer more than just places to live, we provide homes that are a foundation for life. That’s because we believe being a Citizen means being part of something bigger and belonging to a community where everyone has a voice, respect, and can access support when they need it most.
From our rented homes to our award-winning regeneration projects, we’re passionate about providing homes that support our customers to live well and feel secure.
What You'll Do
- Be responsible for handling a variety of customer enquiries via the telephone, digital channels and electronically, responding to service requests and conducting surveys
- Liaise with internal and external colleagues and customers, promoting the CSC and the organisation positively
- Receive customer service and repairs enquiries, over the telephone, digital and electronically; diagnosing problems, advising customers, arranging appointments, liaising with colleagues and contractors as appropriate and taking payments in accordance with quality and performance standards.
- Keep accurate records and updating systems to enable reporting against performance indicators
- Take ownership and responsibility for dealing with customer enquiries through to a satisfactory resolution within performance targets
Training Outcome
The apprentice will have the opportunity to progress into a full-time, permanent role with the company.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Assertive if necessary
- Ability to work under pressure
- Work to tight deadlines
Qualifications
- Essential - GCSE - English - 4 or above
- Essential - GCSE - Maths - 4 or above
- Desired - NVQ - Customer Service - pass
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday 9am - 5pm.
Expected Duration: 1 Year 3 Months
Training Provider: SOLIHULL COLLEGE AND UNIVERSITY CENTRE