Customer Service Associate - Fluency in English and Czech

Responsibilities:Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicableMonitoring all shipments daily to ensure that shipments are collected and delivered within agreed time framesWorking with customers internal and external on a daily basis, with the aim of developing an excellent working relationshipWorking with shippers to ensure that collection requirements are met and that they are kept informed at all times during the processLiaise with all relevant departments withing the Global and Domestic Marken network to ensure all customer requirements are metWorking with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround timesEntering clinical trial sites into the Marken internal databaseAnswering and dealing with general telephone and email requests from external customers and internal departments and colleaguesPreparing,
verifying and distributing country specific project documentationAttending customer meetings and teleconferences when required

Qualifications:High school diploma, GED, or International equivalentFluency in Czech and English is essential for this roleStrong written and verbal communication skillsMulti-tasking abilitiesWorking knowledge of Microsoft Word, Excel, Access, and OutlookWilling to work flexible hours and overtime on occasionGood working knowledge of computersThorough understanding of the aviation and airline networksExcellent communication skills and ability to influence othersExcellent problem solving and prioritization skillsTeam player mentality with ability to work on own initiativeFlexibility in working hours, including weekend and bank holidays when required

Job SummaryTo provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.

Marken, UPS Healthcare Precision Logistics, the Clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation

Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PWWork Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.