Customer Service Assistant - Platform (EPS) (3699)

Customer Service Assistant - Platform (EPS) (3699)

2026-09-26T00:00:00

Kingston upon Thames

Greater London

GB

KT1 1

Any

2026-12-25T07:02:10.84

Customer Service Assistant - Platform (EPS) (#####) - Epsom

Key Info

• Role: Platform Assistant


• Location: Epsom, Surrey


• Contract: Full Time, averaging 35 hours per week + rostered Sundays


• Rosters:




• Earlies, Lates & Nights


• 24 hour coverage

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Platform Assistant you can do just that. You are responsible for:

• Providing the highest possible standard of advice, information and service to our customers


• Delivering a safe, attractive retail station environment


• Participating in the safe running of trains and a safe station environment by complying with procedures


• Promoting all relevant marketing literature and useful information

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All roles may involve standing for long periods of time, working weekends and

#s1-Gen

Customer Service Assistant - Platform (EPS) (#####) - Epsom Key Info Role: Platform Assistant Location: Epsom, Surrey Contract: Full Time, averaging 35 hours per week + rostered Sundays Rosters: - Earlies, Lates & Nights - 24 hour coverage Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Platform Assistant you can do just that. You areresponsible for: Providing the highest possible standard of advice, information and service to our customers Delivering a safe, attractive retail station environment Participating in the safe running of trains and a safe station environment by complying with procedures Promoting all relevant marketing
literature and usefulinformation These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All roles may involve standing for long periods of time, working weekends and