Customer Service Assistant Part TimeNorthumbria University

At Sodexo, we believe that great service makes a real difference. We're looking for a Customer Services Assistant to join our team at Trinity Square Student Accommodation, supporting Northumbria University students from over 130 nationalities during an exciting and important chapter of their lives.This is a varied, people-focused role where you'll help deliver a safe, welcoming and supportive environment, making every interaction count.What you'll do:Deliver a warm, professional front-of-house service to students, visitors, contractors and University partnersAct as the first point of contact for enquiries via reception, phone, email, social media and systemsSupport residents with day-to-day queries, maintenance requests and wellbeing needsProvide administrative support including room allocations, post services, key control and student account chargesPlay an active part in Sodexo's award-winning Residency Living Programme, helping students feel at homeSupport inspections, arrivals, departures and open days to enhance the student experiencePromote engagement through events, wellbeing initiatives and communication campaignsWork collaboratively with colleagues to ensure a safe, inclusive and exceptional student environmentWhat you bring:A confident ability to manage your workload independently, staying calm and organised in a busy, customer-facing environmentA genuine passion for delivering excellent customer service, including handling sensitive situations with care and professionalismStrong communication skills, both written and verbal, with the confidence to engage clearly and positively with a diverse communityA flexible, team-focused approach with the willingness to support colleagues and adapt to changing prioritiesGood IT capability, with experience using systems, databases and Microsoft Office applicationsAn empathetic, inclusive mindset with experience supporting people from a variety of backgrounds and culturesA responsible and discreet approach to data protection and confidential informationFlexibility to work rotating shifts across a 7-day operation, with a proactive attitude to learning and developmentWhat we offer:Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA death in Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform suppliedReady to be part of something greater? Apply today!Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

• Sodexo reserves the right to close this advert early if we are in receipt of a high number of applicationsPackage Description"Big roles, big impact - join us in making a big difference"Customer Service Assistant Part TimeNorthumbria University, Trinity Square Student Accommodation 202 High Street, NE81AQ£12.71ph24 hours pwWorking: Wednesday Thursday and Friday 11:00-19:30 or 08:00-16:30 - rotationalCheck your local transport links here: NE8 1AQ Plan Your Journey | Traveline About The CompanyAbout SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers
each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.