Customer Service Assistant Apprentice

Introduction

• An amazing opportunity to work with our commission scheme
• The chance to join a friendly, supporting and highly experienced team
• 20 Days Holiday + all Bank Holidays
• Offices Globally + international travel
• No weekend work
• Team building events

About the Employer

Have you ever thought about working in the finical sector, dealing with currency exchange on the international Market? If so Currencies 4 You are an international company working within the foreign exchange markets. Our head office is based in the UK however we currently have offices in both Spain and Portugal. We are also excited to say we are looking to expand to Dubai and Canada. The world really is at your feet here with no limits as to what you can achieve. As a company we pride ourselves on excellence in Customer service and upholding a professional approach with not only our clients but the team to. You will have an amazing opportunity here to have a great carer with long term prospects and goals. Not to mention the possibility of working abroad. We offer over 140 currency pairs to offer to both Corporate and Private clients assisting those with a foreign exchange requirement from Expats moving overseas and suppliers making payments towards there international invoices.

What You'll Do

As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:

• Call Potential and existing clients
• Keep up to date with an essential database
• Use appropriate resources and technology to meet client needs
• Gain a full understanding of our services to discuss with potential clients
• Understand international markets to contribute to daily briefs and discuss with potential clients
• Develop knowledge of relevant regulations and legislations
• Provide excellent customer service via all communication platforms
• Day to day use of the full Microsoft package
• Provide clients with advice, guidance and support whilst managing their expectations
• Understand the extended customer journey
• Work closely with other departments to ensure tasks are managed accurately and efficiently
• Research into customers behaviors including influencing factors such as loyalty, emotion, and culture

Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.

Training Outcome

It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - 5 x GCSE's - 4+

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday, 9.00am - 5.30pm.

Expected Duration: 1 Year 3 Months

Training Provider: HEART OF ENGLAND TRAINING LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.