customer service assistant

Mitie has a great opportunity for a customer service assistant to join the Total Security Management Team; the customer service assistant will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.

Main Duties

-To work as part of a team to deliver a first-class service within the facility.

-To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.

-To ensure all customer requests are dealt with efficiently and effectively.

-Provide labour support to ad-hoc out of hours events.

-Internal/external post and courier deliveries/collections.

-Support Emergency Evacuation procedures.

-To support the review of procedures and processes.

-Support with personal emergency evacuation plans (PEEPS) for less abled guests.

An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.

-Computer literate (Word, Excel, Outlook E-mail).

-Able to move heavy / bulky items.

-Clear understanding of Health & Safety practices.

-Customer focused with the ability to build positive relationships.

-Enthusiastic and conscientious approach to all Site Support related tasks.

-Clear, strong and confident communication skills.

-Either hold a current SIA licence or be able to obtain a new licence.