Customer Service Assistant

Salary not available. View on company website.

Ikea, Adamsdown, Caerdydd - Cardiff

Part time
Permanent
Onsite working

Posted 2 days ago, 27 Aug | Get your application in today.

Closing date: Closing date not specified

Job ref: 0055f3770a7e4a9b8ba9daac1165f126

Location ref: Adamsdown, Caerdydd - Cardiff

Ikea

Full Job Description

Working on our checkouts and returns desk to support customers in a timely manner, ensuring precise cash handling, transaction accuracy, and a customer focused understanding
Greeting and welcoming customers with warmth to set the tone for a great day of shopping
Use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.

You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
You have a customer-first mindset, where you make the customer feel valued and supported in everything you do, always bringing positivity and professionalism to help.
You are computer literate and able to work with technology.
The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.

https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

As a Customer Relations Assistant, you'll be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. If you thrive in an engaging, people-first environment and appreciate the concept of working with a global brand that values simplicity, sustainability - you're in the right place.
The Start Date of employment will be: 27th September 2026
Competitive hourly rate of £13.45 per hour.
12 hours working 3 days per week and 3 out of 4 weekends. With availability to work between 10.00am until 8.15pm.
We can discuss flexibility to match your life and our business needs during the interview.
15% IKEA discount & discount portal helping you save £100's on high-street retailers.
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
Given Day - Additional days' paid leave to take at any point during the year, when it's important for you
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Direct job link

https://www.jobs24.co.uk/job/customer-service-assistant-127290604