Customer Service Assistant

As a Customer Service Assistant, you'll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you'll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative., Delivering excellent customer service that is friendly, respectful, and solution-focused
Supporting the store team in maximising sales opportunities through product knowledge
Taking ownership of a designated department and driving sales through merchandising and promotions
Reviewing stock levels and adjusting seasonally to meet customer needs
Processing goods inwards and maintaining stock file accuracy
Ensuring visual merchandising standards are met and the store is well-presented
Becoming proficient in cash handling and following company procedures
Working in line with health & safety guidelines and GDPR compliance

Strong retail disciplines and a passion for customer service
Good IT skills and ability to manage systems accurately
Awareness of Health & Safety and GDPR compliance
Excellent communication and interpersonal skills
Confident, enthusiastic, and approachable attitude
Ability to work under pressure and manage multiple priorities
Flexible and adaptable to meet the needs of the business
You'll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

Scottish Widows contributory pension - company will match up to 5%
️ Up to 25% colleague discount in store
Free parking on site
33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
Excellent training and development opportunities
Plenty of career progression opportunities
Life Assurance
️ Employee Assistance Programme with Retail Trust
Comprehensive colleague benefits
Enhanced Family Leave Policies