Customer Service Assistant

Oh Polly seeks a dedicated Customer Service Assistant to join the team in Bromborough, providing a crucial link between customers and the rest of the business. Working directly on the frontline, the Customer Service Assistant will drive commercial growth and transform queries into opportunities to build lasting loyalty. We're looking for a keen problem-solver who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint. Hours: 8 am-8 pm, 3 days on and 3 days off Key Responsibilities of the Customer Service Assistant:

• Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
• Supporting customers pre-sale, sharing product knowledge and driving sales.
• Assisting customers post-purchase, troubleshooting issues and ensuring efficient resolutions.
• Translating daily customer feedback into actionable insights to support continuous service improvement.
• Escalating complex issues where required., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.


• GCSEs (or equivalent) in Maths and English.
• Digitally proficient with an impeccable standard of written English.
• Driven by targets, adaptable to change and thrives in a fast-paced environment.
• Highly organised, punctual, and reliable.
• Capable of interpreting and applying company policies and procedures with consistency.
• Experience in a customer-facing environment is a plus - training and on the job support will be provided.
  
  About: Oh Polly are a rapidly growing fast fashion brand which has taken the social media scene by storm. We have a sky-rocketing following across our social media platforms and recently hit 1 MILLION followers on Instagram in October 2017.
We are one of the UK's fastest growing fashion brands and are showing no signs of stopping! All of our clothes are designed in the U.K and we are passionate about nurturing fresh and upcoming talent within the fashion industry - whether this is through working with the latest bloggers or spotting the next Marketing guru in the making! Back To Results Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We've built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level.

What Oh Polly offers:
• 50% discount on all Oh Polly, Bo+Tee products.
• Learning and Development opportunities.
• Corporate gym membership.
• Cycle to work scheme.
• An extra day for your Birthday.
• Company Pension.