Customer Service Assistant

We're seeking a dedicated Customer Service Assistant to join our team. You'll be the crucial link between our customers and the rest of the business. Working directly on the frontline, you'll drive commercial growth and transform queries into opportunities to build lasting loyalty. We're looking for a keen problem-solver, who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.,

• Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
• Supporting customers pre-sale, sharing product knowledge and driving sales.
• Assisting customers post-purchase, troubleshooting issues and ensuring efficient resolutions.
• Translating daily customer feedback into actionable insights to support continuous service improvement.
• Escalating complex issues where required.
  
  GCSEs (or equivalent) in Maths and English.
• Digitally proficient with an impeccable standard of written English.
• Driven by targets, adaptable to change and thrives in a fast-paced environment.
• Highly organised, punctual, and reliable.
• Previous experience in a customer-facing environment is preferred, though training and on the job support will be provided.
• Capable of interpreting and applying company policies and procedures with consistency.
  
  Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We've built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level., Our culture is diverse, creative and collaborative. Our teams are committed, ambitious and hard working. We offer an environment to flourish, develop and take your career to the next level.
All of our clothes are designed in the U.K and we are passionate about nurturing fresh and upcoming talent within the fashion industry - whether this is through working with the latest bloggers or spotting the next marketing guru in the making! We work with hundreds of women across the world, with 70% of global senior management positions in the UK and LA being held by women - a striking contrast to the majority of fashion brands globally. Furthermore, there is no gender pay gap among workers in the same roles, regardless of where they are based around the world. We are currently experiencing phenomenal growth and there are many opportunities to join our fun and dynamic teams across the globe. Click on our current vacancies or contact our recruitment team, they would love to hear from you!

Hours:
• This is a full time role, working 8am-8pm, 3 days on and 3 days off. Hybrid.
Start Date:
• Immediate. A mandatory one-week training course will provide you with the necessary skills and knowledge to excel in your role., 50% discount on all Oh Polly, Bo+Tee products.
• Salary: £28,142.40 per annum
• Learning and Development opportunities.
• Corporate gym membership.
• Cycle to work scheme.
• An extra day for your Birthday.
• Company Pension.
This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Department Customer Service