Customer Service Assistant

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Service Assistant based in Exeter (EX2 7PJ) , you'll be responsible for:
Assisting customers at the trade counter by identifying their requirements and providing suitable product recommendations
Answering customer inquiries via phone and email with a proactive and positive attitude building strong relationships and providing exceptional customer service
Carrying out general warehouse duties including goods in unpacking and putting away deliveries , picking and packing customer orders, and loading vehicles (This will involve manual handling heavy stock e.g. boilers, radiators, sinks and toilets)
Merchandising displays to a high standard in the branch.
This is a permanent full time role, working 40 hours per week Monday - Friday 08.00am - 5.00pm and Saturday mornings on a rota basis 8.00am - 12.00pm.
And here's what we'd like you to have:
Plumbing & Heating experience is preferential

Proven experience in a face to face sales/customer service position
Great communication skills and a customer-first approach
Great team player willing to support in all areas of the branch
Willingness to learn with an enthusiastic approach

Customer Service Assistant - Exeter (EX2 7PJ) - Plumb Centre
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention?
In addition to the £26,695 salary, there are also benefits on tap - including...