Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our Customer and Business Support team. If you have a passion for helping others and possess the skills necessary to deliver outstanding customer service, we want to hear from you!

Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. The successful applicant will be responsible for providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally. Additional responsibilities include being supportive with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.

Applicants will need to be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience as well as possessing the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.

If you are ready to take on this rewarding challenge and contribute to our mission of providing exceptional waste and recycling services, please submit your application.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .