Customer Service Apprenticeship - Sheffield Specsavers

Introduction

As an apprentice in our store and you’ll have everything you need to truly realise your potential- with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and be dealing with orders and payments.

About the Employer

What You'll Do

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders 
• Efficiently answer telephone calls to the store
• Advising customers their hearing aids/glasses are ready or delayed as appropriate

Training Outcome

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Skills Required

• Communication skills
• Organisation skills
• Administrative skills
• Team working

Qualifications

• Essential - GCSE - Maths - 9-4 (A*- C)

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Days and shifts to be confirmed- full-time to include weekend working.

Expected Duration: 1 Year

Training Provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED