Customer Service Apprenticeship - Oxbridge

Introduction

Kick-start your career with our Level 3 Customer Service Apprenticeship! Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.

About the Employer

Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors

What You'll Do

You will be responsible for:

• Deliver exceptional customer service to all customers by exceeding our customers' expectations
• Work to deliver the Company Mission of rescuing shoppers from poor customer service
• Be fast, polite and efficient in my duties
• Support my colleagues with cover for sickness and holidays
• Ensure accuracy with all till and cash operations
• Be aware of what is happening on the forecourt and in the store, especially potential shop lifters and drive off's
• Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented
• Work to deliver the Company's Vision and work within its values
• Understand my responsibility, especially on till 1
• Providing great customer service
• Accurately and correctly accounting for all transactions
• Observing all activities on site - inside and out
• Inform management of any customer feedback
• Taking payments for all fuel transactions accurately
• Scanning stock accurately for sale
• Happy and satisfied customers
• Customer feedback
• Keeping myself, colleagues, customers safe
• How I align to the Company Values

A happy person that greets our customers with a smile.

Observant to what is going on around the whole site.

Passionate about every role I undertake.

Willing to learn new tasks to make me more rounded in the business.

Smile and provide great customer service.

Help to support my colleagues.

Fail to live up to the company Vision, Mission and Values.

Training Outcome

Customer Service Level 3.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

Qualifications

• Essential - GCSE - English - 4-9
• Essential - GCSE - Maths - 4-9

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday (Times to be confirmed).

Expected Duration: 1 Year 6 Months

Training Provider: METAGEDU APPRENTICESHIPS LTD