Customer Service Apprenticeship - Norwich Specsavers
SPECSAVERS OPTICAL SUPERSTORES LIMITED, Chapelfield Grove, Norwich
Customer Service Apprenticeship - Norwich Specsavers
£16,684.8 a year
SPECSAVERS OPTICAL SUPERSTORES LIMITED, Chapelfield Grove, Norwich
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 3 Sep | Get your application in now before you miss out!
Closing date: Tomorrow!
Job ref: None
Location ref: Chapelfield Grove, Norwich
Full Job Description
Introduction
As an apprentice in our store, you’ll have everything you need to truly realise your potential, with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give them a warm welcome and deal with orders and payments.
About the Employer
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.What You'll Do
- Giving customers top-notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Efficiently answering telephone calls to the store
- Advising customers that their hearing aids/glasses are ready or delayed, as appropriate
Training Outcome
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, and meet and greet roles.
Skills Required
- Communication skills
- Organisation skills
- Administrative skills
- Team working
Qualifications
- Desired - GCSE - Maths - 9-3 (A*-D)
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Days and shifts to be confirmed. Full-time to include weekend working.
Expected Duration: 1 Year
Training Provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED