Customer Service Apprenticeship - Care Navigator / Receptionist
Addington Road Surgery, West Wickham, Bromley
Customer Service Apprenticeship - Care Navigator / Receptionist
£9,984 to £15,862.08 a year
Addington Road Surgery, West Wickham, Bromley
- Part time
- Permanent
- Apprenticeship programme
Posted 3 weeks ago, 2 Jul | Get your application in now before you miss out!
Closing date: 31-07-2026 (In 6 days)
Job ref: None
Location ref: West Wickham, Bromley
Full Job Description
Introduction
Addington Road Surgery is looking for a friendly, organised Care Navigator to join our reception team. You'll be a first point of contact for patients, helping them access the right care, in the right place, at the right time. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work.
About the Employer
Addington Road Surgery is a busy GP practice providing high-quality primary care to our local community. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work and learn.
What You'll Do
- Greet patients face-to-face, by phone, and online, providing a professional and compassionate first point of contact
- Book, amend, and cancel appointments and home visits
- Triage alongside a Clinician
- Assess patient needs and signpost to the most appropriate healthcare professional or service (GP, nurse, pharmacy, social prescribing)
- Process prescription requests and handle general enquiries
- Maintain accurate patient records using EMIS / SystmOne
- Support the wider practice team with day-to-day administrative tasks
Training Outcome
Contract: Permanent after successful completion of the probation period.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
- Understand Data Protection
- Ability to stay calm
Qualifications
- Essential - GCSE - English - 5
- Essential - GCSE - Maths - 5
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday. Core shift hours are 7.45am - 4.15pm or 10.30am - 7.00pm with a 30 minute break.
Expected Duration: 1 Year 3 Months
Training Provider: NORTHWEST EDUCATION AND TRAINING LIMITED