Customer Service Apprenticeship

Introduction

This is an opportunity for an individual with a hard-working mentality. You will specialise in 1 of the following services for 1 year, allowing you time to gain an understanding of the service.

Local Welfare Provision, HGV Levy, Blue Badge Unit, Northgate Appeals Service Unit, Discount Review Service 

About the Employer

Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. 

What You'll Do

• Maintain excellent levels of attendance and punctuality
• Attend regular training and development sessions with an assigned mentor
• Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education
• Ensure company policies and procedures such are understood and adhered to
• Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
• Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
• A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments, liaising with appellants and assisting adjudicators in minor administrative functions.
• The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC SWS employee
• You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NECSWS has to offer
• You will be given the necessary training and development to distinguish yourself early in your career with NECSWS
• An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
• A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
• An opportunity through hard work and commitment to move through the NECSWS Academy Scheme.

Training Outcome

Once successful completion of the apprenticeship role, this will might open future opportunities within NEC and our wide range of other services depending on various measures (role availability, performance, etc.)

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Good Keyboard Skills
• Microsoft Excel and Word
• Building relationships
• People Skills
• Multi-Tasking
• Willingness to learn

Qualifications

• Essential - GCSE - English - 4 or above
• Essential - GCSE - Maths - 4 or above
• Essential - GCSE - Other - 4 or above
• Essential - GCSE - Other - 4 or above
• Essential - GCSE - Science - 4 or above

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5pm (half a day college on a Thursday)

Expected Duration: 1 Year

Number of Positions Available: 10

Training Provider: HARTLEPOOL COLLEGE OF FURTHER EDUCATION

This employer is part of the Disability Confident scheme, committed to employing disabled people.