Customer Service Apprenticeship

Introduction

To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner. 

About the Employer

Our vision is to "be the best district in which to live, work and visit." To achieve this promise, we are building an organisation with a strong internal culture. Our values determine how we behave and deliver services to our residents and businesses and how we interact with each other, and we believe that our values are just as as important as skills.

What You'll Do

• Receive and assist customers visiting and contacting the Council via and means of communication to the highest standards of customer care.
• Provide customer services across a range of functions on behalf of the council and partner organisations as required.
• Record all contacts in the CRM System. 
• Use comprehensive IT systems to manage enquiries, access information and to provide customer update information on outstanding enquiries.
• Actively encourage and promote the use of the self service, supporting customers to do so face to face and over the telephone in a call centre environment.
• At all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies. 
• Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.

Training Outcome

Continue in employment with the SKDC providing there is an opportunity for this.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Creative
• Non judgemental
• Patience

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: To be agreed

Expected Duration: 1 Year

Number of Positions Available: 2

Training Provider: GRANTHAM COLLEGE

This employer is part of the Disability Confident scheme, committed to employing disabled people.