Customer Service Apprentice - Wellington Place

Introduction

A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied from assisting other members of the team, dealing with various client matters to completing various administrative functions.

About the Employer

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

What You'll Do

• Managing booking of appointments of applicants within your campus location
• Supporting applicants queries both over the phone and via email
• Actively involved in assisting the team for achieving the student recruitment target for each intake.
• Analysing customer feedback data to determine whether customers are satisfied with company products and services.
• Supporting the programme management team members to maximise the enrolment.
• Responding to enquiries over email
• Supporting the team members to maximise the enrolment.
• Communicate effectively with applicants and internal team members
• Consistently provide a quality customer experience to applicants
• Manage agendas for business development team within the campus
• Create and update records and databases with personnel, financial and other data
• Analyse data from assessments
• Assist colleagues whenever necessary

Training Outcome

Customer Service Level 3.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 4-9
• Essential - GCSE - Maths - 4-9

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday.

Expected Duration: 1 Year 6 Months

Training Provider: METAGEDU APPRENTICESHIPS LTD