Customer Service Apprentice (Salary £19,000)
CLARITY TRAVEL LIMITED, Ancoats, Manchester
Customer Service Apprentice (Salary £19,000)
£19,000 a year
CLARITY TRAVEL LIMITED, Ancoats, Manchester
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 28 Jul | Get your application in now before you're too late!
Closing date: Tomorrow!
Job ref: None
Location ref: Ancoats, Manchester
Full Job Description
Introduction
This is a wonderful opportunity to develop your customer service skills where you will be responding to customer inquiries and complaints and resolving any issues in a timely and professional manner, maintaining customer records by updating account information.
About the Employer
Global travel management, powered by people and tech Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.What You'll Do
Main Responsibilities:
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Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
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Accurate recording of complaints
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All complaints logged and acknowledged within 24 hours
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Accurate recording of all complaints and survey results
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Provide feedback where necessary to Head of Customer Experience
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Identify trends
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Resolve client complaints within SLA
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Collaborating with other departments to ensure customer satisfaction
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Handling customer complaints and escalating issues as necessary
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Maintaining customer records by updating account information
Company Benefits:
- Incentive trips & prizes
- High Street discounts
- Long service awards
- Free flu jabs
- Health and Wellbeing perks
- Company funded social events
- Funded courses
- Excellent progression opportunities
- Discounted staff travel
- Pension Scheme
Training Outcome
- Customer Service Advisor
- Customer Experience Manager
- Various other opportunities in other roles / departments (squiggly career path)
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Attention to detail
- Customer care skills
Qualifications
- Essential - GCSE - 5 x GCSEs - 4/C
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday to Friday from 9:00am to 5:30pm
Expected Duration: 1 Year 3 Months
Training Provider: DAMAR LIMITED
This employer is part of the Disability Confident scheme, committed to employing disabled people.