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Customer Service Apprentice - IT Department (S2615)

Rochdale Metropolitan Borough Council, Rochdale

Customer Service Apprentice - IT Department (S2615)

£15,434.33 a year

Rochdale Metropolitan Borough Council, Rochdale

  • Full time
  • Permanent
  • Apprenticeship programme

Posted 3 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: 08-06-2026 (In 2 days)

Job ref: None

Location ref: Rochdale

Full Job Description

The Service Desk acts as the front door to ICT, providing a single, consistent point of contact for all ICT related incidents, service requests, and enquiries. This includes contact via phone, email, self-service, with in ServiceNow. All requests are logged, tracked, and managed in line with agreed processes and service levels.

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate



Working Arrangements

Working Week: 37 Hours per week - Monday - Friday. Shifts to be confirmed.

Expected Duration: 1 Year 3 Months

Direct job link

https://www.jobs24.co.uk/job/customer-service-apprentice-it-department-s2615-126847200
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