Handling customer and
supplier enquiries (phone, email, and face-to-face)

Updating records and
maintaining internal systems

Supporting admin for
sales, estimating, and operations teams

Coordinating orders and
following up on delivery status

Delivering professional,
prompt customer service
Contributing
to service improvement processes

Training
Level 2 Customer Service Practitioner.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

GCSE or equivalent Maths and English at grade 4/C or above.

Skills required

Great communication and
organisation skills

Positive attitude and
willingness to learn

Basic IT confidence
(Word, Outlook, Excel)

No experience required -
just reliability and enthusiasm