Customer Service Apprentice

Introduction

We are looking for a full-time Service Advisor Apprentice to learn and assist with the running of this award-winning garage business.

About the Employer

Stourbridge Automotive Ltd provides a high level of service, offering friendly and accurate vehicle advice for Audi, BMW, BMW MINI, Mercedes, Jaguar, Land Rover and Range Rover (JLR group).

What You'll Do

A varied role within the Automotive Industry, learning on the job alongside the front of house team, assisting with all level of service advisor and customer service work passing through a busy forward focused business with a real opportunity for career progression.

The role:

• Customer service experience, dealing with customers by telephone, email, text and face to face visits
• Processing work using a company garage management system
• Parts ordering
• Allocating parts to jobs and processing returns
• Data entry and CRM
• Using AI integrations
• Customer follow up calls
• Assisting with garage management system (all training provided)

Training Outcome

Potentially a permanent position available for the right candidate.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills

Qualifications

• Essential - GCSE - English - D/3
• Essential - GCSE - Maths - D/3

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 5-days a week, full time (8:15am - 5:45pm). Working days to be confirmed.

Expected Duration: 1 Year 4 Months

Training Provider: HALESOWEN COLLEGE