Customer Service Apprentice

Introduction

Start your career in customer service with us. You’ll gain experience supporting customers, processing orders and working in a friendly team, while studying a recognised Customer Service Practitioner qualification. With full training and the opportunity of a permanent position, this is a great chance to learn and build your career.

About the Employer

Manufacturer of cardboard and corrugated packaging. We specialise in bespoke prestige packaging for online commerce as well as supply our own stock range on our web site.

What You'll Do

• Respond to customer enquiries by telephone and email, providing helpful and professional support
• Process customer orders accurately and keep customers updated on order progress and delivery times
• Prepare and assist with customer quotations, ensuring information is accurate and clearly communicated
• Build positive relationships with customers and deal with queries or issues promptly and professionally
• Liaise with colleagues across sales, production, purchasing and dispatch to ensure customer requirements are met
• Learn about Lil Packaging's products and services so that you can provide knowledgeable and helpful customer support
• Maintain accurate customer records and update information on company systems
• Develop communication, organisation and problem-solving skills through practical experience and apprenticeship training

Training Outcome

The successful apprentice will be offered a full-time permanent position on successful completion of the apprenticeship, subject to satisfactory performance. There will be opportunities to develop a long-term career within Lil Packaging, with the future role and department agreed based on the apprentice's skills, interests and the needs of the business.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Listening skills
• Understanding customer needs
• Time management
• Remain calm and professional
• Follow company procedures
• Willing to learn new systems
• Willing to learn services
• Friendly and approachable
• Positive and enthusiastic
• Reliable and punctual
• Polite and professional
• Helpful and customer-focused
• Patient and understanding
• Hardworking, willing to learn
• Confident communication
• Adaptable and flexible
• Positive attitude to teamwork

Qualifications

• Essential - GCSE - 5 Subjects - 4/C or Equivalent
• Essential - GCSE - English - 4/C or Equivalent
• Essential - GCSE - Maths - 4/C or Equivalent

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Thursday, 8:55am–5:00pm and Friday, 8:55am–4:30pm, with a 30-minute unpaid lunch each day. Apprenticeship training is included within normal working hours.

Expected Duration: 1 Year 3 Months

Number of Positions Available: 2

Training Provider: THE COLLEGE OF ANIMAL WELFARE LIMITED