Customer Service Apprentice

Introduction

As a Customer Service Apprentice, you'll become an important member of a small, supportive team, learning all aspects of office administration and customer service while working towards a nationally recognised qualification. No two days are the same, giving you the opportunity to develop a wide range of skills.

About the Employer

Cyclone Technologies is one of the leading providers of mobility aid technology.  Founded in 1985 by Stuart Dunne who recognised the technological advancements that were continuing to be made in the field of mobility and rehabilitation and brought these innovative products into the UK.

We supply the world’s best mobility and rehabilitation products - lightweight manual wheelchairs, power attachments, wheelchair accessible multigym and Functional Electrical Stimulation (FES) bikes.

What You'll Do

• General administration
• Stationery ordering
• Courier booking
• Photocopying
• Filing
• Postage
• Answering the telephone
• Greeting customers
• Customer enquiries
• Booking appointments
• Supporting the sales team with quotations and invoices
• Arranging servicing and repairs
• Updating customer records
• Updating spreadsheets
• Updating office wipeboards
• Product understanding

Training Outcome

Potential position avalible on completion of apprenticeship.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Team working

Qualifications

• Essential - GCSE - 4 GCSEs including English & Maths - Grade 4 or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 9.00am to 5.00pm, 4 days per week, with day release for college attendance.

Expected Duration: 1 Year 6 Months

Training Provider: RIVERSIDE COLLEGE

This employer is part of the Disability Confident scheme, committed to employing disabled people.